Your business with serenity...
Maintenance that meets your requirements
Your IT needs reliable and pro-active support. Our team of engineers and technicians ensures all levels of service: on-site response times from 4 hours, guaranteed Disaster Recovery Time (GTR) : 6 hours.
Depending on the Service Level Agreement (SLA), we set up a dedicated stock of spare parts which guarantees minimum downtime in the event of a breakdown.
With you, our mission-critical hardware specialists elaborate a Disaster Recovery Plan in case of incident, with your specific requirements.
From remote control to on-site troubleshooting, we have all the tools and skills for a quick and complete recovery of your business.
OUR CALL CENTER:
Customer with a support contract:
from your incoming phone number, our CallCenter knows everything about your IT, so we have a full scope to meet your needs .
We can diagnose remotely, fix remotely, schedule onsite operations.
Certified by manufacturers & solutions publishers
AITEC respects the recommendations of manufacturers and publishers, and constantly certifies its engineers and technicians. Manufacturers' certifications are a key point for high quality, accredited service. Certifications are renewed annually, after passing exams.
Charles BABOT, AITEC
It is the guarantee of a constantly updated knowledge. We also guarantee the supply of manufacturer's original spare parts, tested in our workshops.